Emirates Takes a Step Forward in Inclusivity: Staff Trained on Hidden Disabilities

 


Emirates, one of the leading airlines in the world, has taken a major step towards promoting inclusivity and diversity in the aviation industry by training its cabin crew and ground staff on how to handle hidden disabilities. The airline has recognized that people with hidden disabilities, such as autism, anxiety, and hearing loss, may require additional support when traveling and that the staff must be equipped to provide it.

According to the World Health Organization, one in seven people in the world has a disability, and over 70% of disabilities are not visible. Emirates has acknowledged that it is essential to cater to the needs of these individuals to ensure that they have a comfortable and stress-free journey. To this end, the airline has been providing specialized training to its staff to help them identify and support passengers with hidden disabilities.

The training includes information on how to identify hidden disabilities, communicate effectively with passengers, and provide necessary assistance. Emirates has also collaborated with organizations such as the UK’s Autism Society and the Australian-based Disabled People’s Organizations Australia to develop the training modules. The program has been rolled out to all Emirates staff, including cabin crew, ground staff, and customer service agents.

Emirates has also introduced new features and services to cater to the needs of passengers with hidden disabilities. For instance, the airline offers special meals for passengers with specific dietary requirements, including gluten-free and diabetic-friendly meals. The airline has also introduced an “Emirates Fly With Me” animal toy range that includes plush toys for children with autism.

The efforts made by Emirates have been praised by disability advocates and organizations around the world. The airline’s initiative is a significant step towards promoting inclusivity and diversity in the aviation industry, and it sets an excellent example for other airlines to follow. The move is also in line with the United Nations’ Sustainable Development Goals, which calls for the promotion of inclusive societies and accessible transport systems.

In conclusion, Emirates’ training program for hidden disabilities is an essential step towards creating a more inclusive and accessible aviation industry. The airline’s efforts to provide specialized training to its staff and introduce new features and services to cater to the needs of passengers with hidden disabilities is commendable. This move sets an excellent example for other airlines to follow and will undoubtedly make air travel a more comfortable and stress-free experience for many people around the world.

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